We care a lot about your happiness and reckon we have the best, nicest, most awesome human beings we could find to help with anything you need. Known as the Clock Shop Customer Happiness Team, they’re your go-to when you need a recommendation, a refund, or just a reason to smile. Seriously, reach out. Even just to say hi.
We want you to love your new products so if for some reason it doesn’t live up to your expectations you can rest assured knowing that we can help you out with either an exchange or return. Further details and conditions can be found below on our exchange and return policies.
We will happily exchange any product that you are not 100% happy with. To request an exchange you must contact us within 7 days from the date your item/s arrived. You will need to inform us of the item/s you would like to exchange. Please contact us by email at email@example.com. If there is a difference in price between the two products, we will either refund you the difference (if the new product is of a lesser value) or arrange a way for you to pay the difference (if the new product is of a greater value). We will then provide you with an address to return your order. Your item/s must be in brand new condition, in the original packaging and not damaged in any way.
We do not cover postage costs for returning item/s for exchange but will pay for the shipping of your replacement. Once you’ve shipped the product back to us and we have checked it, we will send out your replacement immediately.
You can return item/s that you are not 100% happy with for a refund. To request a refund you must contact us within 7 days from the date your item/s arrived. Please contact us by email at firstname.lastname@example.org. You will need to inform us of the item/s you would like to return and we will then provide you with an address to return your order. Your item/s must be in brand new condition, in the original packaging and not damaged in any way.
We do not cover postage costs for returning your item. Once you’ve shipped the product back to us and we have checked it, we will issue a full refund for the item/s price. Shipping is non-refundable.
Note: This refund policy is not applicable to any items purchased at Clock Shop Montville and is limited to only item/s purchased online at www.clockshop.com.au.
All of our products are checked for quality before they are shipped. If you receive a faulty item from us upon delivery, please contact us immediately at email@example.com so that we can help you out. Notification of any damage or fault is required within 48 hours of receiving your item/s.
Please include photos of the item and a detailed explanation of the issue. Most problems can be resolved without the product being returned to us however should we request the product be returned, please return your item/s in the same condition they arrived and in the original packaging. Upon receipt of the returned goods, we will test the product to determine the fault and if faulty we will either repair or replace the item and arrange to have your item/s sent out to you as quickly as possible. Please remember that you must take care of the goods you return. Returns will not be accepted if the goods have been damaged by you or in transit back to our warehouse.
If returned item/s are returned and are not faulty, you will be required to also pay for the return freight of the item/s back to you.
We comply with the standards of the Australian Competitor & Consumer Commission. For further information, please visit the ACCC’s website.