Your Happiness Is Our Guarantee!

We care a lot about you, our valued customer, and your happiness. We are confident that we have the nicest, friendliest, most awesome staff members possible to assist you with anything you need help with. Otherwise known as the Clock Shop Customer Happiness Team, our friendly team are your go-to when you need a recommendation, a refund, or just a reason to smile. Seriously, reach out. Even just to say hi.

 

We want to make sure that you love your new product from the Clock Shop, so, if for some reason it doesn’t live up to your expectations, you can rest assured knowing that we can help you out with either an exchange or a return. Further details and conditions on our exchange and return policies are outlined below.

 

Exchanges

We will happily exchange any product that you are not 100% happy with. To request an exchange you must contact us within 7 days from the date your item/s arrived. You will need to inform us of the item/s you would like to exchange in its place. Please contact us by email at enquiries@clockshop.com.au If there is a difference in price between the two products, we will either refund you the difference (if the new product is of a lesser value) or arrange for you to pay the difference (if the new product is of a greater value). We will then provide you with an address to return your order. 

 

Please Note: Your item/s must be in brand new condition, in the original packaging and not damaged in any way. We do not cover postage costs for returning item/s for exchange but we will pay for the shipping of your replacement item. Once you’ve posted the product back to us and we have checked its condition, we will send out your replacement immediately.

 

Returns

You can return item/s that you are not 100% happy with for a refund. To request a refund you must contact us within 7 days from the date your item/s arrived. Please contact us by email at enquiries@clockshop.com.au You will need to inform us of the item/s you would like to return and we will then provide you with an address to return your order. Your item/s must be in brand new condition, in the original packaging and not damaged in any way.

 

We do not cover postage costs for returning your item. Once you’ve shipped the product back to us and we have checked it, we will issue a full refund for the item/s price. Shipping is non-refundable.

 

Important Note: This refund policy is not applicable to any items purchased at Clock Shop Montville and is limited to only item/s purchased online at www.clockshop.com.au.

 

Faulty Items

All of our products are quality checked before they are shipped out. If you receive a faulty item from us upon delivery, please contact us immediately at enquiries@clockshop.com.au  so that we can help you out. Please include photos of the item and a detailed explanation of the issue. Most problems can be resolved without the product being returned to us, however should we request the product be returned, your item must be returned in original condition and packaging. All original parts must remain intact and there must be no damage or missing parts. Upon receipt of the returned item/s, we will test the product to determine the fault, and if faulty we will either repair or replace the item and arrange to have your item/s sent out to you as quickly as possible. Please remember that you must take care of the goods you return. Returns will not be accepted if the goods have been damaged by you or in transit back to our warehouse. If returned item/s are returned and are not faulty, you will be required to also pay for the return freight of the item/s back to you.

 

Notification of any damage or fault is required within 48 hours of receiving your item/s.

 

General Information

We comply with the standards of the Australian Competition & Consumer Commission. For further information, please visit the ACCC’s website.