FAQs

Where are all the clocks made?

The majority of our clocks are made in the Black Forest region of Germany. Items not made in Germany are indicated as such.

What is the difference between a "mechanical movement" and a “quartz movement”?

Mechanical clock movements are either spring driven or run by weights under the clock and to keep the clocks running you have to wind the clock by either winding the springs with a key or pulling up the weights. Quartz clocks on the other hand are battery operated.

In some cases, there are mechanical clocks that use the variation in air pressure to wind the clock. These are known as ATMOS clocks.

Other mechanical movements include watch movements. Some are wound by turning the crown and others that are self-winding are called Automatic movements. These are found in some watches and are wound by the movement of the watch as it moves with your arm. So once you take the watch off, the spring will wind down and eventually stop. To keep the watch wound it must be worn, placed in a watch winder or wound up manually.

What is the difference between a "1-day clock" and an "8-day clock"?

These mechanical clock movements are either spring driven or run by weights under the clock. In both cases, to keep the clocks running you have to wind the clock by either winding the spring with a key or pulling up the weights. For a "1-day" clock this function must be performed each day whereas an "8-day" clock only requires winding once a week.

There are other movements that are “30-day” movements or in the case of the original anniversary clocks (also known as 400 day clocks), these are wound annually.

What type of wood is used to make the cases of your clocks?

All the carvings for the cuckoo clocks are made from linden wood or local pine species from the Black Forest. Grandfather clocks and wall clocks are made from various different timbers such as oak, erle and cherry. Different stains are used to achieve distinct wood colours, for example; light oak, rustic oak, dark oak, walnut, mahogany, German cherry and more…

Can I custom order a clock to my specifications?

Yes, absolutely. As we work directly with the manufacturers we can request special details to be added or changed according to your specifications. There are some restrictions to what is possible due to importing and customs however most requests can be met.

On occasions we also design our own clocks and have them made as limited editions for Clock Shop only. If you are interested in designing a clock or requesting specific colours, features or movements please contact us by email at enquiries@clockshop.com.au.

Do you price match?

Yes we price match. Please read the instructions below clearly and follow the instructions.

Quick and uncomplicated: Contact us by Email

If you would like to place an order in our online store but you have seen the same product for less money in another online store? Please let us know! Send an email to: enquiries@clockshop.com.au

To make sure your email is processed quickly, please provide the following details:

  1. The full name of the online store

  2. The product code of the item

  3. The total price including delivery

  4. A direct link to the item on the comparitive online store

Terms:

Our Price Match Guarantee applies to items delivered to you in Australia. This includes any GST, import duty, fumigation and clearance charges applicable.  The guarantee does not apply to ‘clearance’ items sold online and applies to NEW factory fresh clocks in the original box from the factory. EBay auctions or other auctions are excluded, these are potentially display items, re-boxed and dispatched from on-sellers.

The clocks must be new, free of damage and in original packaging. Delivery charges need to be included.

After verifying that another online store is offering the same article at a better price than clockshop.com.au you will receive an up-dated offer. We do not offer refunds, partial or otherwise, for clocks purchased and then price matched.

Do you ship overseas?
Yes, we deliver anywhere in the world. We require additional information to calculate the freight and process international orders so we request that you contact us at enquiries@clockshop.com.au and we can provide freight options including comprehensive insurance. 

Does my clock have a warranty?

We provide 2 Year (24 months) of warranty (see your warranty card for more detail). Some clock and watch manufacturers limit the warranty to 12 months however where applicable this is clearly stated in the product description.

The clocks are also insured against transportation loss or damage however damage caused due to improper use of the clock is the customer’s responsibility.

What do I do if my clock is faulty?

Please contact us with all relevant information relating to your order and we will provide further instruction for the return of your item/s. For more detailed information please refer to our returns policy.  

What about my privacy?

We respect your privacy. We want to build a long-term relationship with you as a satisfied customer, which is based upon excellent service and trust. For this reason we do not pass on any personal details to a third party unless it is necessary to process your payment or shipping.